Shipping Policy

The Chai Company Inc. offers FREE SHIPPING terms on full case purchases to all provinces and 48 lower states with the exception of some remote areas (including Canadian Territories, Alaska & Hawaii). Customers in these areas may be asked to pay a shipping surcharge after they place their order. A Chai Company representative will contact customers in these areas with the amount of the shipping surcharge. Customers then have the opportunity to cancel their order for a full refund if a shipping surcharge is unacceptable to them.

Free shipping is provided by ground services either postal service or courier. Shipping time will vary depending on the location from 2 days to 10 days. When you receive your order confirmation email you will be given an estimate for the delivery time. The Chai Company ships from Ontario in Canada and Indiana in the United States.

ALL SHIPPING CHARGES for less than case size orders are given during the check out process giving the customer the opportunity to cancel their order should a shipping charge not be acceptable to them.

Expedited orders cannot be processed through our online store. For expedited shipping, please call 1-800-922-2424 before placing an order.