Returns Policy

Cancellations

Cancellations should be made within 12 hours of placing your order. You cannot cancel your order if it has already been sent. To cancel your order, email us at sales@chaico.com. Your order is not cancelled until you receive confirmation.

Returns

Within 30 days of delivery of your shipment (including gifts), you may return any unopened product for a full refund.

Send your returns to:

The Chai Company

1-8005 Alexander Road

Delta, BC V4G 1C6

Canada

Please note that we cannot accept the return of opened items or items returned more than 30 days past delivery. Upon receipt of your returned item, a full refund less any duties or other charges will be issued. Please be sure to include your full contact information and proof of payment with your return. You will be contacted by email or phone once your refund has been processed.

In the event that you are dissatisfied with your purchase you may contact The Chai Company by e-mail at complaints@chaico.com or by phone 1-888-922-2424. We will do our best to address your concerns.