Privacy Policy

Privacy Policy

The Chai Company Inc is concerned about protecting your privacy. The following principles guide us in the collection, use, retention and disclosure of your personal information.

Our principles for protecting your personal information are based on the Canadian Standards Association's Model Code for the Protection of Personal Information, now a statutory standard under the federal Personal Information and Electronic Documents Act.

The Chai Company Inc is responsible for your personal information

The Chai Company Inc has established a Privacy Office that is responsible for overseeing the collection and use of personal information within our Company.

The Chai Company Inc will inform you of the intent for obtaining your personal information

We will only collect information that is necessary for the purposes identified to you.

The Chai Company Inc will obtain your consent for the collection, use or disclosure of your personal information

You can withdraw your consent to the further use of your personal information at any time, subject to legal restrictions and upon reasonable notice to The Chai Company Inc. We will inform you of the implications of withdrawing your consent.

In certain circumstances, we may collect, use or disclose personal information without your knowledge or consent including when use or disclosure is for your benefit (i.e. a gift), when required by court order, in connection with enforcement of laws or contractual rights or in emergency involving a person's life, health or security.

The Chai Company Inc limits the collection of personal information. We will only collect information that is necessary for the purposes identified. Additional information that may be useful in serving our customers in the future may also be collected with your permission. Any collection will be done by fair and lawful means.

The Chai Company Inc will only use your information for the purposes for which it was collected and retain the information only as necessary

We will record any new purpose for which we have obtained your consent to use, retain or disclose information.

The Chai Company Inc will ensure the accuracy of your personal information

We will amend our records and, where appropriate, advise third parties regarding any changes to ensure the accuracy and completeness of your personal information.

The Chai Company Inc is sensitive to your privacy and will protect your personal information

We strive to ensure that our security measures protect against loss, theft, unauthorized access, disclosure, use or modification of information. Such measures vary depending on the sensitivity, amount, format, nature and storage of the information.

We require our employees to keep all personal information confidential and comply with security standards.

The Chai Company Inc allows you access to your personal information

We will respond promptly to your requests for access to information. There is no cost for reasonable requests unless you require copies of records. We will advise you of cost, if any, prior to the retrieval of the records.

In some circumstances, The Chai Company Inc may be unable to provide access to some or all of the information that it holds about an individual including circumstances where the information cannot be separated from the records of others, cannot be disclosed for reasons of legal, security or commercial confidentiality, or is protected by legal privilege.

The Chai Company Inc provides you with the answers

If you have any questions or concerns, please contact:

The Chai Company Inc. Privacy Office

1 - 8005 Alexander Road

Delta, BC V4G 1C6

[email protected]

Website Privacy Policy

Please make sure you have read Terms and Conditions related to the use of this Website and Online Shopping Terms and Conditions.

This website is owned and operated by "The Chai Company Inc"

About Personal Information sent through Shopping Transactions

This website does not share personal information that you provide in connection with shopping transactions or e-mail subscriptions, including customer names, e-mail addresses or other information required for such shopping transactions or e-mail subscriptions, with any outside organizations for their own marketing or promotional purposes. Your personal information is used in the completion of transactions, which you have requested.


This website strives to protect your personal information. For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any information you send to us electronically. The encryption process protects your information, such as your credit card number, billing and shipping information by scrambling it before it is sent to us from your computer. Once the website receives your transmission, we make commercially reasonable efforts to ensure its security on our system.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while this website strives to protect your personal information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk. Once this website receives your transmission, we make commercially reasonable efforts to ensure its security on our systems.

Unlawful Activities

This website reserves the right to co-operate with local, provincial, national and international authorities in investigations of improper or unlawful activities and this may require the disclosure of personal information. We may also report to other organizations about improper or unlawful user activities on this website and this reporting may include disclosure of personal information relating to those individuals conducting such improper or unlawful activities.


Your web browser places cookie files on your computer's hard drive. This website uses cookies to

remember information you gave us so that you don't have to re-enter the information each time you visit this website. Cookies also help us understand which areas of our site are popular by showing us how you and others use our site.

About Any Other Information you send to this website

Apart from information relating to shopping orders, we do not collect or wish to receive any information or other materials from you through this website that may be considered personal, confidential or proprietary. All information and materials received (other than information concerning shopping orders) will be considered to be non-confidential, and you will be deemed to have granted to this website an irrevocable license and consent to use, copy, display, and distribute such information and materials for any purpose whatsoever. This website will not use your name in connection with such information or materials without your prior consent.


Should you have any questions about The Chai Company Inc's Privacy Policy, please contact the The Chai Company Inc Privacy Office at [email protected] or call toll-free at 1-888-922-2424 Monday to Friday 9am to 5pm (PST). The Chai Company Inc Privacy Office's address is:

The Chai Company Inc. Privacy Office

1-8005 Alexander Road

Delta, BC V4G 1C6